Refund policy

Refund Policy

At VELINOR™, we want you to love your experience. If you’re not completely satisfied, we offer a 30-day return policy from the date your order is delivered.

How to Start a Return

To initiate a return, please email us at support@tryvelinor.com with:

  • Your order number

  • The reason for your return

Our customer support team will respond with detailed return instructions.

Please note: Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect upon arrival.

Damages & Issues

Every VELINOR™ order is carefully inspected before shipment. However, if your item arrives defective, damaged, or incorrect, please contact us immediately at support@tryvelinor.com.

Include:

  • A brief explanation of the issue

  • Clear photos or a short video showing the defect or damage

Once verified, we will send a replacement at no additional cost.

VELINOR™ does not offer refunds or replacements for damage caused by misuse, improper handling, or the use of third-party oils, serums, or accessories not sold by VELINOR™.

Our products are specifically formulated and tested for compatibility within the VELINOR™ system. Use of incompatible or third-party products may cause damage and void eligibility for refunds or replacements.

VELINOR™ does not provide a product warranty beyond the 90-day return period.

Refund Eligibility

Refunds are available under the following conditions:

  • The product is returned within 30 days of delivery due to dissatisfaction

  • The product has a verified manufacturer defect reported within 30 days of delivery

To qualify for a refund, the item must be returned to us for inspection. Once received and approved:

  • Refunds will be issued to your original payment method within 10 business days

  • Your bank or credit card provider may require additional time to post the refund

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@tryvelinor.com

Additional Notes

  • Returns must be initiated within 30 days of delivery to qualify for a refund.

  • Items must be returned in good condition.

  • Return shipping costs are non-refundable unless the product is defective or incorrect.

  • Use of third-party oils, serums, or solutions not sold by VELINOR™ voids eligibility for refund or replacement.

For any questions or concerns, our customer care team is always available at support@tryvelinor.com